Warranty Information

  • Active Truck Parts reserves the first right and sole discretion to remedy any claim for warranty, return, or adjustment.
  • All sheet metal and collision parts sold as is
  • Seller not responsible for buyer error
  • $30.00 charge on all returned checks
  • Parts must be returned in same condition
  • If, at sellers sole discretion, within 3 days of purchase a non-warranty return is allowed, a 30% restocking fee will be charged.
  • Original Invoice must accompany all warranty or return claims.
  • Non- refundable or incomplete cores are not acceptable for credit
  • Seller is not responsible for delays in UPS or common Carrier fright or shipments. Freight delivery is beyond our control.
  • Freight damage is buyer’s responsibility.
  • Active Truck Parts has a minimum purchase policy of $40.00. There are no refunds under any circumstance for parts costing $40.00 or less.
  • 30 day limited warranty on used engines, transmissions, differentials and steering gears.
  • 6 month limited warranty on all reconditioned and rebuilt transmissions and differentials.
  • Electrical parts are guaranteed for 72 hours from time of purchase. No refund if replacement part is available. No warranty, no returns.
  • Radiators and charge air coolers are guaranteed not to leak at time of purchase. No refund on radiators that have been boiled out after the date of purchase.

Claims for adjustment or return

All claims for returns or price adjustment must be made within 3 days of the date of purchase, or within 3 days of receipt of merchandise that is shipped. Active may require documentation or photos of the damage as justification of any price adjustment. There will be no return or price adjustment for damage described and pre-disclosed prior to purchase.

All used parts or merchandise must be inspected by buyer for defects or safety hazards. Seller states that in no way guarantees or warranties used merchandise for apparent or non-apparent safety hazards and affirmatively states that used parts or merchandise sold may have safety hazards, and it is the responsibility of buyer to inspect for actual or latent safety hazards or hire an expert to so inspect.

Buyer affirms that before he has entered into this agreement, Seller requested that he examine the parts or merchandise to ascertain whether there were defects therein, that seller afforded to buyer an adequate opportunity to make such examination before he entered into this agreement and that has examined the goods as fully as he desires for the purpose of determining whether there are defects.

All parts are sold “As Is” and except as noted on face of invoice, there are no expressed or implied warranties made by seller. There are no other expressed warranties, whether written or oral, that extend beyond the description on original invoice. All implied warranties, including without limitations the implied warranties of merchantability or fitness for a particular purpose, are expressly disclaimed.

Under no circumstances will Active Truck Parts recognize or consider claims for consequential losses including but not limited to freight charges, towing, down time, lodging, vehicle rental or progressive damage.

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Active Truck Parts, Inc. will make every effort to ship all needed parts and components for conversion or changeover orders in one shipment. If any additional shipments are required, the customer will cover any additional shipping costs over and above UPS Ground Service. Active Truck Parts is not responsible for any loss incurred by the customer from the result of extra ship time is a second shipment is necessary.

Most changeovers do not include bolts, hoses and fittings.

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No refund after 3 days from sale. If Active permits returns, a 30% restocking fee will apply to cover he labor built into the price of each part. Invoice must accompany all permitted returns and a company check will be mailed to customer within 30 days.

Active Truck Parts has a minimum purchase policy of $40.00.
There are no refunds on parts costing $40.00 or less.

Any return allowed is at the sole discretion of Active Truck Parts.

Deposits on merchandise are non-refundable.

All returned product must be in the same condition as when purchased.

Returns are unacceptable on body parts for reasons that have been pre-disclosed. In any case, returns or exchanges for body parts are at Active truck Parts discretion. Shipping costs are not refunded on accepted returns.

If we gave you the wrong part or a damaged, defective part, Active Truck parts reserves the right to replace the part as the option to a refund. Buyer must first give Active the option of replacing the part before purchasing a part elsewhere. No refund after 3 days on a wrong part.

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Outgoing shipping costs are non-refundable. If Active Truck Parts does allow a refund on shipping, only ground or basic shipping costs are refundable. Next Day Air, 2nd Day Air, or any expedited or extra shipping costs beyond standard costs are non-refundable, as they are at customer’s request.

Active Truck Parts does not guarantee freight or shipping costs nor delivery time.

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If customer has a problem with any part purchased by Active Truck Parts, customer must notify us first before repairing or purchasing a replacement part. Customer must first allow Active Truck Parts to remedy any wrong or defective part. All warranties, expressed, written, or implied are void on unauthorized repair or replacement.

Non-refundable deposit may be requested on all Special Orders.

Any Vendor Warranty on special order parts is inherited by Active Truck Parts. Any refund, exchange or core deposit will only be given on approval of vendor. Shipping costs are non-refundable. All freight charges, plus 20% handling fee will be deducted from refund in the event a return is granted by vendor.

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Used Units are guaranteed against major gear or bearing noise or failure for a 30 day period from day of purchase. Synchronizers and shift collars are guaranteed to shift properly for 30 days. Active Truck Parts, with sole discretion, will replace, repair or refund the purchase price on original invoice. Warranty does not include gaskets, filters and seals on used units. These items are the responsibility of the installer.

The warranty for qualified units is at the sole discretion of Active Truck Parts that will result in one of the following remedies:

Remedy to Replace. Active Truck Parts will replace with like, kind, quality unit. All cost associated with shipping, labor and all parts and materials to replace unit will be that of the customer. Original unit must be returned to Active Truck Parts facility.

Remedy to Repair. Active Truck Parts will reimburse or absorb up to 20% of the cost of the unit as presented on the original invoice, less core charge, toward repair of the unit. All claims for reimbursement must be accompanied by an invoice from a qualified repair facility approved by Active Truck Parts. Active Truck Parts reserves the right to repair unit. This warranty is not transferrable once the unit has been repaired by another facility.

Remedy to Refund. Active Truck Parts will refund the full amount of purchase price excluding any shipping costs. Unit must be returned to Active Truck Parts facility at the cost of the customer before a credit issued.

Reconditioned Units are guaranteed for a period of 6 months from the day of purchase. Warranty is limited to all new or used parts installed to recondition the unit including gears, bearings and synchronizers. Warranty is limited to cover labor and parts required to repair the unit failure.

Rebuilt units are guaranteed for a period of 6 months from the day of purchase. Warranty includes, bearing failure, gear failure and air system failure. Labor is limited to labor and parts required to repair the unit failure.

Reconditioned, Rebuilt Transmission R&R Allowance
Warranty includes an allowance for R&R of the unit in the vehicle of up to $600.00 for twin countershaft transmissions and up to $250.00 for medium duty transmissions. This warranty does not include any lubricant and materials used for R&R. All claims for R&R reimbursement must be accompanied by an invoice from a qualified repair facility approved by Active Truck Parts.

Reconditioned, Rebuilt Differential R&R Allowance
Warranty includes an allowance for R&R of the unit in the vehicle of up to $350.00 on front differential and up to $200.00 on rear differential. This warranty does not include any lubricant and materials used for R&R. All claims for R&R reimbursement must be accompanied by an invoice from a qualified repair facility approved by Active Truck Parts.

Disclosures

Warranty does not cover any failure that was the result of lack of or incorrect lubricants other than OEM recommended lubricants.

Under no circumstances will Active Truck Parts recognize or consider claims for consequential losses including but not limited to freight charges, towing, down time, lodging, vehicle rental, or progressive damage.

In case of unit failure, customer must notify Active Truck Parts first before repairing or replacing the unit. Active Truck Parts reserves all rights in the claim process and discretion for remedy. All warranties, expressed, written or implied are void on unauthorized repair or replacement. For all warranty claims, call Active Truck Parts, 303-536-9865.

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Engine assemblies are understood to consist of a short block and cylinder head(s). Any of the parts on the engine assembly at the time of sale are included for the possible purchaser’s convenience only and are to be used at the purchaser’s option only. These additional parts are not covered under this or any implied or expressed warranty.

Engines are guaranteed against cracked block, cracked head and excessive oil consumption for a period of 30 days from date of purchase. Warranty does not cover any damage due to overheating, or failure to block or cylinder head caused by defective components outside of or not included in a basic long block, this including but not limited to the cooling system and the fuel system.

Warranty does not include engine damage to piston and liners caused by progressive over fueling of injectors or overheating. Warranty does not include engine accessories including but not limited to the following: wiring, electronic sensors or modules, sending units, glow plugs, fuel pumps, fuel injectors, throttle body, water pump, air compressors, oil coolers, a/c compressors, power steering pumps, turbo charger, after cooler, fan clutches, flywheels, alternators, starters, distributors, intake manifolds, exhaust manifolds, engine brakes, engine covers or motor mounts. Additionally, this warranty does not cover fluids, gaskets, seals or other materials used in the installation of the engine. Nor does it cover claims that result from accident, abuse, neglect, alteration, improper maintenance or installation. This warranty does not cover any shipping costs.

This warranty does not cover purchaser’s loss of time, inconvenience, loss of use or down time of vehicle, towing expenses, installation expense, diagnostic expense, commercial loss, rental cars or other consequential damages.

Warranty is void on an engine that has been run hot or run without or lack of lubrication.

In the event of a warranty claim, Active Truck Parts, Inc. reserves the right and sole discretion to repair, replace or refund the purchase price on the original invoice.

Remedy to repair. In the event of a claim for a cracked block, cracked head or excessive oil consumption, Active Truck Parts will reimburse up to $750.00mlabor and $750.00 parts for diesel engines and up to $750.00 total for gas engines, to an authorized facility to repair engine. All repair estimates and invoices must accompany claim. All repairs must be pre-approved and authorized by Active Truck Parts Inc. before any repairs are initiated.

Remedy to replace. Active Truck Parts will replace engine with a like, kind, quality replacement engine at is sole discretion. Customer will be responsible for any and all shipping costs. Customer must return originally purchased engine back to Active Truck Parts facility. Active Truck Parts will not pay for materials and parts or labor to exchange engines in vehicle.

Remedy to Refund. Active Truck Parts will refund the price of the engine satated on original invoice. Refund will exclude and shipping charges on the invoice. Engine must be returne to Active Truck Parts facility at the cost of the customer.

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